Promotions are not cheap. And in today’s commercial environment, they are rampant, making them increasingly less useful.
Having a good customer experience strategy can no doubt, help you pull way ahead of your competition. But for Grab, along with a good strategy, playing up its local factor is also important, said Malcolm Koh, head of customer experience...
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Chairing and being part of the leadership panels for Seamless Asia 2017 "Off-line Retail" track. Enjoyed the in depth discussions around overcoming cultural challenges global brands face in market expansions and how brick and mortar retailers ensure continued relevance and the...
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I will be chairing the retail track at Seamless 2017 in April. The forum will bring together leading minds, entrepreneurs and innovators in retail, payment and E-commerce to enable business growth.
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Innovfest unbound 2017: Made in Singapore -- A Creative Renaissance moderated by Wong Mei Wai For the Infocomm Media Development Authority, the Institute of Advertising chaired a insightful and thought-provoking discussion on Made in Singapore: A Creative Renaissance. The discussions on what has...
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