Challenge

• Different commercial teams in respective countries and regions had different manifestations of the brand and were resistant to global direction as they have been used to run independently. Hence there was a need to set a global direction.

• Since there were different interpretations of the brand, there was a serious lack of global consistency with no brand guidelines for global alignment and local interpretation.

• Lack of effective and efficient use of resources due to duplication and no leader to drive the alignment Change marketing.

• Regularly engage markets with workshops to identify their key concerns, group these concerns and define the strategy and satellite projects to instil ownership.

• Build a strong brand architecture with clear strategies to cater to different stages of development of the brand.

• Develop central brand content:

  • Global Brand Identity guidelines including Livery and below-the-line executions in simple and sophisticated executions

  • Global Advertising Content

  • Global Brand Experience

  • Story-telling and Award winning communications with media alignment opportunities

  • Digital platforms

  • Sponsorships

  • KPI brand performance tracking

Solution

The Difference Made

• Clear brand architecture and interpretation by different stages of development of countries. This allowed countries to combine resources for effective and efficient use of marketing funds.

• Global media agency alignment resulting in media efficiencies savings.

• Aligned digital platforms for consumer engagement but at the same time enough bespoke space for local adaptations.

• Being seen in the same light in different countries allows consumers to perceive the brand as a global brand.

• Global Brand Tracking platforms across markets.

• Regular global meetings encouraged cross- market engagement. This widened the talent pool and led to potential for talent deployment.